A 1–hour Inquiry Reply Warranty
Each ticket that you post to the technical help crew will be replied to in up to 1 hour. All normal inquiries shall be resolved right away. However, if the help inquiry you have sent needs the assistance of a skilled admin technician, we’ll address the ticket to him and will let you know about the delay.
Top–quality Customer Support Service
We will be online for you day and night to offer you advices and technical support as well as to help you with any trouble that you could possibly run into whilst monitoring your virtual server. We will aid you with all pre–installed software, plus your Operating System, server admin panel (based on the VPS type) and the Site Control Panel produced completely by us.
A Descriptive Help Zone
An exhaustive and consistently updated article base is built into our in–house built Site Control Panel. It provides quick tips about how to carry out all the standard site managing jobs. The Help area gives you extensive how to tutorials and step by step video courses. You can gain access to the Help area by clicking the Help or Video buttons in the top right corner of each Control Panel section.