Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every support request you send to us will be replied to within maximum sixty minutes. If your ticket or e–mail requires additional assistance from a sysadmin, we will timely forward it and leave a note to let you know that your matter is being examined. If you take advantage of our Managed Services package, any of the server management services included there will be executed at a time of your liking.
An Outstanding Client Care Service
- We’ll be available to you 24x7x365 to respond to any enquiries that you may have about our Site Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated hosting server. If you also need assistance tackling server administration procedures, you can have a glance at our Managed Services package, which includes backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Easy–to–Navigate Help Section
We have provided the Site Control Panel with an in–depth knowledgebase, which features extensive explanations of all its features and functions. Additionally, we have shot detailed video tutorials that will further disclose to you how to perform a given operation or troubleshoot a typically experienced problem. All the instructional articles and the video tutorials are easily accessible from every Site Control Panel section via the Help and Videos buttons located in the upper right corner.