A 99.9% Server Uptime
Our cloud website hosting platform is based on a solid, first–rate hardware architecture and a significantly customized Linux variation. That’s why, irrespective of what your website is, or how many website visitors you have, or even if there is a DoS attack, our machines will stay up and running and your websites will stay visible online.
All Linux cloud website hosting service packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it is vital to also build your own network infrastructure. That’s the reason why we set up a custom internal network in each one of our datacenters. Relying on top–class Juniper routers and switches, our internal network allows for otherworldly fast data transmission rates and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, regardless of which hosting offer you’ve chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to minimize all possible risks with our cloud hosting plans and although we provide top–notch support, there are instances when the client is just not content with what we have to offer. Or he has to move to a more powerful web hosting solution, like a VPS server or a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not content, you will receive a refund.
24/7 Technical Support
We have carefully chosen each member of our 24x7 support team to make certain that we can offer the best technical support service that you can possibly get. Each of our techs has many years of experience working with hosting accounts behind his back, so they know what they are doing. And they are available to you 24x7x365 – you will be able to reach them at any moment and they will respond back to you as soon as possible.
Their average ticket response time is less than twenty minutes, whereas with other hosting suppliers you have to wait for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be answered in under sixty minutes.