Although this is not the most importantfactor to help you identify a reliable cloud website hosting company from a bad one and a reseller from an actual provider, being able to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with somebody any time you're looking for assistance. The phone support for hosting services may vary from common to experienced, which means that the problems which can be resolved through a phone call differ based on the specific supplier. In most cases, these issues are simpler and feature billing or first level technical issues because more difficult matters usually need a support ticket where both you and the administrators can track what's going on with a particular issue. Still, the option to phone call your service provider can save you considerable time and efforts for the multitude of small issues which will eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Website Hosting

If you decide to employ one of our Linux cloud website hosting service, you'll be able to talk with our support team via phone for 14 hrs a day. We will help you choose the ideal package for your web sites since we believe that it's better to discuss these issues with a live person. In case you already own an account, we can assist you with all your sales/billing questions as well as general issues, even with some technical problems which do not need a lot of time or escalation to a system administrator since it will be more convenient to open a ticket for time-consuming matters in order to have the communication in a single place. We have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include real-time phone support for fourteen hours every day. In case you are unsure which package is appropriate for your websites, you want to find out more about the package's features or you need any other information about our services, you'll be able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will help you. In case you currently own an account, you're able to get in touch with us about general and sales matters, although we're often able to help with a large number of tech issues as well. For strictly technical issues you will have to take advantage of our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the best option in case your issue needs more time to be solved or it needs to be escalated to our sysadmins.