If you are a site owner, a problem can always crop up and it does not automatically need to be connected with the hosting service. For example, something could go wrong when you bring an application up to date or some critical content can be edited or erased unintendedly. Whatever the essence of the problem is, you will have to contact the respective client support staff and ask them to retrieve a backup or to assist you in fixing the problem that you’re facing. How timely they’ll do this will determine the length of time that your websites will be unreachable. For some websites such as social networks or web shops, a continued outage period can often mean losing visitors and cash. For this reason, it’s of high importance that you use the services of a hosting company that offers not only a very good tech support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reply time for any client support ticket that you submit or any email that you write is only 1 hour, even if you contact us on weekends and public holidays. Whatever the nature of your inquiry or issue might be, we will help you straight away and will supply you with the necessary info to resolve any problem with your sites. The actual reply time usually doesn’t exceed 15-20 minutes, which implies that you can forget about waiting for hours and hours to get a problem fixed or even worse than that – waiting around one whole day only to get a response that more information is necessary while nothing is resolved. We’ll give you assistance in a timely manner because we are aware of just how priceless time can be in the dynamic online sphere. The sixty-minute response guarantee is valid for any billing or technical query that you might have relating to our Linux cloud website hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our super-fast support service. You will get an answer to any ticket submitted through the hosting Control Panel or email sent to our client and technical support staff in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to investigate and troubleshoot a problem. We’ll supply you with more details if the solution entails something that has to be done on your end. In case you get in touch with us during weekends or holidays, the response time will be absolutely the same and given that our support team will be at your service 24x7x365, you’ll get instant help for practically any billing, general or technical issue no matter what time of day or night it is.