When your web hosting provider offers live chat support, you'll be able to speak with an agent live and find out useful information or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you will need only a computer with web access, therefore you won't pay any charges in case you're in a different country or state. In addition, it will be a lot easier to copy and paste info like domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The live chat is also a much faster solution to contact the website hosting service provider's support crew compared to using a ticketing system. Last, but not least, in case some trouble needs a bit more time to be taken care of, you're able to do something else while you wait for support on the live chat, which means that you will not waste time - something that is impossible in case you are on the telephone.

Live Chat Support in Cloud Website Hosting

As a part of the support services that we offer for all our Linux cloud website hosting service, you'll find live chat support that is available each and every day, even on holidays. You can contact us regardless if you already own an account or not, since we will support you with almost anything, ranging from giving you basic info on our services in case you are not our client yet and you're thinking about purchasing one of the packages, to assisting you with installing an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, so you'll need to employ the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all of our future and active customers. If you are searching for a new hosting account, you'll be able to chat in real time to one of our agents and obtain more info about our semi-dedicated hosting service in order to pick the perfect package for your websites. In the event that you already have an account with us, we will be able to assist you timely with billing, general and first-level techissues. Though sometimes you will need to open a ticket because there're problems that cannot be resolved on the live chat, we will be able to assist you with lots of standard jobs, for instance installing an e-mail account in an email client or forwarding one domain name to another. Thus, you will benefit from prompt support and you'll save a lot of time.