A ticketing system is the most widely used channel of communication that web hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to solve a problem that takes a certain amount of time to investigate or that has to be escalated to a sysadmin. Thus, all responses given by either party will be stored in one and the same place in case somebody else wants to work on the issue in question and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you’ll need to sign in and out of no less than two accounts in order to accomplish a given task or to reach the company’s customer care team. In case you wish to manage several domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. On top of that, it might take a substantial period of time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket while you are browsing your website files or customizing different account settings. The ticketing system is being closely monitored 24x7x365 by our customer service team and the response time is maximum one hour, but it seldom takes more than 20 minutes to obtain assistance. In contrast with certain web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in regards to any technical or billing issue. Also, you can see a number of informative articles, which will help you handle the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our customer service staff, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you will need to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without any effort and to search through older tickets using a clever search filter. Additionally, you will be able to check the applicable knowledgebase articles that our system will present you with based on the problem category that you pick for your new ticket. You can perform all these activities without signing out of your Hepsia Control Panel at any moment, which goes to say that if you experience any challenge or have a question, you can get in touch with our support engineers and fix the issue at hand in no more than sixty minutes using one single platform.