24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and technical support for our Linux cloud website hosting service. Even if you are not our customer yet and you have questions, we will give you a hand right away and give you the needed info, in order to give you the choice to make an informed decision when you acquire your new web hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several phone numbers all over the world, so you can call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive quick support, particularly if your web site is not running effectively for whatever reason. All our semi-dedicated hosting service come with 24/7 customer and tech support, which means that in case something happens, you can use a number of ways to get in touch with us - phone line with multiple local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common matters, so in case you don't have an account yet, for instance, you'll be able to receive additional information regarding our solutions, or we will assist you with less complicated technical matters. The other two methods are for solely tech troubles or anything that's more time-consuming since it is much easier track the correspondence between you and our tech support team. The warranted maximum response time for them is only one hour, the actual one - 15-20 min, so you won't need to wait for a whole day so as to receive support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or forvarious problems and / or questions associated with the pre-installed software the server comes equipped with. If you haven't bought your VPS server plan yet, you'll be able to find out much more about our services by giving us a call or through our live chat service. For more tech problems, you will be able to send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within less than one hour no matter the time of the day, even on weekends and holidays. The typical reply time in most cases does not extend past half an hour. In case you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators can help you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time guarantee, you will get prompt support when you order a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result any time you open a support ticket from your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the best option in case the matter involved requires more time to be solved or when it needs to be forwarded to our admins, because it's much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.